Late Cancellation / Failed Attendance Policy

SHORT NOTICE APPOINTMENT CANCELLATIONS & FAILING TO ATTEND

Dental appointments cancelled at short notice (less than 48 hours notice) or which patients fail to attend are problematic – not only for us but also for you.

Since the pandemic, our clinics (particularly our NHS clinics) are incredibly busy and it can often result in a significant delay before we are able to get you back in for a new appointment. Also, it often results in that clinic space being wasted in our diary.

If you can no longer attend an appointment, we kindly ask the following:

• please give us as much advance notice as possible but no less than 48 hours;
• appointments cancelled with less than 48 hours notice or if you fail to attend will be subject to a charge;
• charges will be applied up to the value of the treatment being conducted at the appointment in question; but
• valid reasons for a short notice cancellation or failure to attend will be taken into account, so if something has happened, such as an emergency situation, then please do let one of the front of house team know, so the clinician can take this into account when deciding on whether a charge is being applied on that occasion.

We do really appreciate your co-operation with the above. We provide free text and email reminders for all patients – NHS and private – as standard. These are handy prompts if you find you need to change an appointment. If you are not in receipt of these – please let our reception team know and they can get this organised for you.

Thank you for your continued support and co-operation.